Comment Our analysis shows that the factors influencing the retrieval of patients' case notes and radiotherapy records are to some extent systematic. Non-response at teaching hospitals. bias has potential to influence the findings of audit For deceased patients the retrieval of case notes through underrepresentation of deceased patients and ->/ varied with district of residence but no association was patients treated at teaching hospitals. Variation in found with the region of residence, the year of death, or response rates among districts and hospitals may be an the teaching status of the hospital. Of 223 patients important confounding factor for studies designed to recorded as having had radiotherapy, 184 were investigate the reasons for differences in outcome deceased. Records were retrieved from 11 centres among hospitals or health districts. treating 216 patients. The overall response rate was The commonest reason for not obtaining the case 172/216 (80%), but response ranged from 50% to 100% notes of deceased patients was that these records had for the individual centres. The retrieval rate was lower not been filed in systematic order. The variation in from one region than from the other, but retrieval of response rate among districts mainly reflected the records was similar for surviving and deceased patients adequacy of the filing system for patients' case notes at and did not vary by year of death, district of residence, the district's hospitals. The favourable response rate or the teaching status of the hospital. obtained from radiotherapy units shows that it is possible to maintain the records of deceased patients, I 'ariables associated with retrieval ofhospital case notes and radiotherapy records of surviving and deceased although these units have fewer records to store. patients Case note review is the form of audit most often used clinicians. Maintaining access to clinical records is by Relative odds of retrieval Degree of No retrieved/ freedom p Value an important part of this process as well as being (95"%0 confidence intcrval) f/ \'ariable No sought essential for consistent clinical practice. District health Hospital case notes /n = 609) authorities need to ensure that case notes of surviving Survival of patients: Alive 255/297 and deceased patients can be reliably retrieved both for 487 1

Surveys of patient satisfaction: II--Designing a questionnaire and conducting a survey.

Comment Our analysis shows that the factors influencing the retrieval of patients' case notes and radiotherapy records are to some extent systematic...
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